9 comments

  • Tuesday, May 06 2014

    Hi, JY, I am not able to watch any video from 7Sage since May 4, it always says "html5: Video file not found".. can you help me with this? thanks!

    I changed the settings and it works! Below is JY's Tips from http://classic.7sage.com/discussion/#/discussion/340/html5-video-file-not-found

    On the top right of the menu, you'll see your name.

    Mouse over your name and a drop down menu will appear.

    Click "Settings" from the drop down menu.

    Check the box that says "Use Flash Player (prevents html5 video errors)".

    This works with Chrome, Safari, and Firefox.

    Note: using flash player will disable different video playback speeds.

    1
  • Sunday, May 04 2014

    Yeah, just deleted 7sage's cookie and it worked like a charm. Don't know why I didn't try that before. Thanks!

    0
  • Saturday, May 03 2014

    When you're clearing the cache for Chrome, make sure to delete cookies as well. See if that works?

    0
  • Saturday, May 03 2014

    I'm using Chrome for PC and I can only access 7sage through incognito mode even after following the instructions. For what it's worth, when I try to clear my cache the option reads "Cached images and files" rather than "Empty the cache" as it does in the tutorial you posted. Am I clearing my cache incorrectly or is there some other problem here?

    0
  • Wednesday, Apr 30 2014

    Hey guys, if you're still getting the error, try to clear your browser's cache.

    Firefox

    https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

    Chrome

    https://support.google.com/chrome/answer/95582?hl=en

    Safari

    https://discussions.apple.com/thread/4448839?tstart=0

    0
  • Tuesday, Apr 29 2014

    Yeah. I had to do it a few days ago.

    1
  • Tuesday, Apr 29 2014

    Jonathan does that apply to chrome as well?

    0
  • Monday, Apr 28 2014

    I'm using 7sage on Safari as we speak. I'm getting a "502 Bad Gateway" message on my chrome browser.

    0

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