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HTML5 error

madi2639 Member

February 2020 in Technical Problems 117 karma

I'm getting an HTML5 error on every video despite them working earlier today for me. I've tried different browsers, incognito mode etc. Any advice?

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Theo - Student Service Member Moderator Student Services

February 2020 edited July 2020 877 karma
Hi there,

You can try changing your video player settings for maximum compatibility. You can do so with these steps:

Go to your Settings

Under Video Player, select Simple

Then tap on "Save Changes" as shown below.

If you haven't already, you can try using Google Chrome as it has the best compatibility with our website.

Please let me know if that helped.

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