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HTML5 error

I'm getting an HTML5 error on every video despite them working earlier today for me. I've tried different browsers, incognito mode etc. Any advice?

Comments

  • Theo - Student ServiceTheo - Student Service Member Moderator Student Services
    edited July 2020 848 karma

    Hi there,

    You can try changing your video player settings for maximum compatibility. You can do so with these steps:

    1. Go to your Settings
    2. Under Video Player, select Simple
    3. Then tap on "Save Changes" as shown below.
      image

    If you haven't already, you can try using Google Chrome as it has the best compatibility with our website.

    Please let me know if that helped.

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