Site Outage on June 8, 2021

Juliet - Student Service

Hi everyone,

As you may already know, the site went down yesterday, June 8th, at 3:20pm EDT and did not fully recover until 4:30pm EDT.

It was due to the introduction of a piece of third-party code into the website. That code had been working without issue on our Bar Prep site (7sage.com/mbe) for a few days. We decided to activate the same code for the LSAT site (7sage.com) but it unexpectedly swamped our database with 300x it's normal load. We noticed immediately and started trying to revert the change. However, the load on the database made it very hard to do so. We partially reverted it after about 25 minutes, and it wasn't fully reverted for another 45 minutes.

Here is a timeline of what happened:

3:20pm EDT - Site went down
3:20pm EDT - Problem is noticed and we start trying to fix it
3:45pm EDT - Changes are partially reverted on some servers and slow access is restored for some students
4:30pm EDT - Site fully restored for all students

We are so sorry for the outage! We know that preparing for the LSAT is stressful, and we hate any outage, even just for a minute, let alone for 70 minutes. Our deepest apologies.

If you have any questions, concerns, or issues please reach out to us at studentservice@7sage.com.