External Monitor For CLOSED Laptop

David1234

I have been taking practice tests for months on an external monitor with my small laptop completely closed. I was told by my proctor that I could not use an external monitor if I was using a laptop no matter if it was closed or not. I called up LSAC while in chat with the proctor and was told the same thing. This killed me, I was super calm before the test but rearranging my workspace and how I interacted with the test was brutal.

I based my assumption that I could use ONE monitor based on https://support.proctoru.com/hc/en-us/articles/360035300212-Multiple-Monitors-Displays page, which is linked from LSAC's website. It says:

"Multiple monitors/displays are not supported. If you have more than one monitor, you will need to disconnect all but one."

Has anyone else run into this problem? Is my interpretation of what I read incorrect? Was anyone else able to use an external monitor for their closed laptops?

Here is an example of ProctorU saying it is allowed! https://www.reddit.com/r/LSAT/comments/j0cvmu/lsatflex_laptop_and_external_monitor/g6yhvex/

Do you think I have standing to complain to LSAC?

Edit: I forgot to mention that I did a equipment check with ProctorU on Friday and was told everything was fine.

-David