Explanation videos taking too long to upload or not at all?

OG bear7

Why are the explanation videos taking too long to upload or not at all? Thanks

Cherry - Student Service

Hi there,

Sorry for the trouble. I tried to reproduce the issue, but I was not able to. The Explanations Videos loaded immediately and I was able to play the entire video. I am using Mac with the Chrome browser.

Are you having trouble loading all Explanation Videos on our site? Or is there a particular video not loading for you?

However, I would like to get to the bottom of this so that it is working on your end too. Please try the following:

1.Change your video player to a more compatible one. Here’s how:

Go to Account settings (https://7sage.com/account/)
Under Profile Settings
Tap on the drop-down menu under Video Player
Select either "Classic - Older player with most features" or "Basic - Most compatible player with least features". See the screenshot below:

2.Use a different browser. We find that the Chrome browser works best with our course but Firefox and Safari work well too.

I hope this helps! Let us know if you are still having trouble.

OG bear7

Thank you, yes that helped!)
Best Regards!)