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Explanation videos taking too long to upload or not at all?

Why are the explanation videos taking too long to upload or not at all? Thanks

Comments

  • Cherry - Student ServiceCherry - Student Service Member Administrator Student Services
    1615 karma

    Hi there,

    Sorry for the trouble. I tried to reproduce the issue, but I was not able to. The Explanations Videos loaded immediately and I was able to play the entire video. I am using Mac with the Chrome browser.

    Are you having trouble loading all Explanation Videos on our site? Or is there a particular video not loading for you?

    However, I would like to get to the bottom of this so that it is working on your end too. Please try the following:

    1.Change your video player to a more compatible one. Here’s how:

    Go to Account settings (https://7sage.com/account/)
    Under Profile Settings
    Tap on the drop-down menu under Video Player
    Select either "Classic - Older player with most features" or "Basic - Most compatible player with least features". See the screenshot below:

    image

    2.Use a different browser. We find that the Chrome browser works best with our course but Firefox and Safari work well too.

    I hope this helps! Let us know if you are still having trouble.

  • OG bear7OG bear7 Member
    33 karma

    Thank you, yes that helped!)
    Best Regards!)

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