Videos won't load

JimmyMcGill

I have been using 7sage for months and this is a new problem. I found a discussion thread about this from 3 years ago but nothing more current. Please help.

Cherry - Student Service

Hi there,

I am so sorry for the trouble. I just tried to load a video lesson from the Syllabus and an explanation video and unfortunately, I was not able to reproduce your issue. The video loaded immediately and I was able to play the entire video. I am using Mac with the Chrome browser.

Are you having trouble loading all the videos on our site? Or is there a particular video not loading for you?

However, I would like to get to the bottom of this so that it is working on your end too. Please try the following:

Change your video player to a more compatible one. Here’s how:

1. Go to Account settings (https://7sage.com/account/)
2. Under Profile Settings
3. Tap on the drop-down menu under Video Player
4. Select either "Classic - Older player with most features" or "Basic - Most compatible player with least features". See the screenshot below:

Alternatively, you can also try using the Basic player for maximum compatibility.

You can also try using a different browser. We find that the Chrome browser works best with our course but Firefox and Safari work well too.

Let me know how it goes. We'll be here to help!