Video Explainers not playing?

dpgold24

Hi all,

have never had this issue but my videos explainers will play then stop at 3 seconds in. if it does come back in, it's audio only and the visual on screen remains frozen. The only thing I have changed recently was downloading the proctor u chrome plugin yesterday for my test. Have tried clearing browser data, incognito, disconnecting airpods, etc. Any ideas on how to fix? Thank you!

Cherry - Student Service

Hi @dpgold24

Sorry for the trouble. I tried to reproduce the issue, but I was not able to, the Video Explanations that I accessed are loading properly on my end without any issues, I am using Mac on Chrome. Please see the sample GIF below:

However, I would like to get to the bottom of this so that it is working on your end too. Please try the following:

1.Change your video player to a more compatible one. Here’s how:

Go to Account settings (https://7sage.com/account/)
Under Profile Settings
Tap on the drop-down menu under Video Player
Select either "Classic - Older player with most features" or "Basic - Most compatible player with least features". See the screenshot below:

2.Use a different browser. We find that the Chrome browser works best with our course but Firefox and Safari work well too.

I hope this helps! Let me know if you are still having trouble.

Youssef

Yes i had the same issue, just press the back button on your browser then quickly click the forward button and it should work.

dpgold24

Thank you both! Restarted my computer & the issue was resolved ¯_(ツ)_/¯