Can’t watch 7Sage videos through my app

Comments

• Elaine --Student Service-- Alum Member

  February 2020 276 karma

  Hi @lialialia!

  Sorry, that's definitely frustrating. I tried to reproduce the issue with the app on iPhone, but it's not showing up on my side. Do you mind sharing some more details about what happened on your side so I can more closely match what is causing the issue? Thanks!

  If you want, you can also email studentservice@7sage.com directly.
• lialialia Member

  February 2020 21 karma

  @"Elaine --Student Service--" said:
  Hi @lialialia!

  Sorry, that's definitely frustrating. I tried to reproduce the issue with the app on iPhone, but it's not showing up on my side. Do you mind sharing some more details about what happened on your side so I can more closely match what is causing the issue? Thanks!

  If you want, you can also email studentservice@7sage.com directly.

  Hi, whenever I go to load the explanation videos on my 7sage app on my phone, the loading icon takes forever. And the video doesn't load. It doesn't work when I'm on wifi or off wifi. I've tried on my laptop, and that works fine. It's been happening for a couple of days now. It didn't happen before.
• 1 Like

  lexxx745 Alum Member Sage ⭐

  February 2020 3190 karma

  On my phone, I dont watch through the app. I watch just through an internet browser, log in 7sage.com and watch from there. Its less streamlined, but works for me
• Juliet - Student Service Member Administrator Student Services

  February 2020 5740 karma

  @lialialia said:

  @"Elaine --Student Service--" said:
  Hi @lialialia!

  Sorry, that's definitely frustrating. I tried to reproduce the issue with the app on iPhone, but it's not showing up on my side. Do you mind sharing some more details about what happened on your side so I can more closely match what is causing the issue? Thanks!

  If you want, you can also email studentservice@7sage.com directly.

  Hi, whenever I go to load the explanation videos on my 7sage app on my phone, the loading icon takes forever. And the video doesn't load. It doesn't work when I'm on wifi or off wifi. I've tried on my laptop, and that works fine. It's been happening for a couple of days now. It didn't happen before.

  Hi there,

  I am sorry to hear that. Can you tell me what type of phone you're using (iOS or Android)? Please note that you must be connected to the internet in order to use the 7Sage app.

  We recommend that your phone be updated to the latest software version that is available for your phone. You can also try deleting and reinstalling the 7Sage app.

  If you're still having issues, please let us know.
• lialialia Member

  February 2020 21 karma

  @"Juliet --Student Service--" said:

  @lialialia said:

  @"Elaine --Student Service--" said:
  Hi @lialialia!

  Sorry, that's definitely frustrating. I tried to reproduce the issue with the app on iPhone, but it's not showing up on my side. Do you mind sharing some more details about what happened on your side so I can more closely match what is causing the issue? Thanks!

  If you want, you can also email studentservice@7sage.com directly.

  Hi, whenever I go to load the explanation videos on my 7sage app on my phone, the loading icon takes forever. And the video doesn't load. It doesn't work when I'm on wifi or off wifi. I've tried on my laptop, and that works fine. It's been happening for a couple of days now. It didn't happen before.

  Hi there,

  I am sorry to hear that. Can you tell me what type of phone you're using (iOS or Android)? Please note that you must be connected to the internet in order to use the 7Sage app.

  We recommend that your phone be updated to the latest software version that is available for your phone. You can also try deleting and reinstalling the 7Sage app.

  If you're still having issues, please let us know.

  Okay, I will try that today and I’ll let you know how it goes! Thank you