Why is my account not letting me take PT's?

Comments

• Jannyboy_16 Core Member

  July 2020 66 karma

  Please 7sage team, I need help. Why is my account not allowing me take a PT right now?
• FindingSage Alum Member ⭐

  July 2020 2042 karma

  @studentservice
  I am tagging help for you. Student service, I have Ultimate + and can take a PT so this isn’t impacting everyone.
• Jannyboy_16 Core Member

  July 2020 66 karma

  @FindingSage said:
  @studentservice
  I am tagging help for you. Student service, I have Ultimate + and can take a PT so this isn’t impacting everyone.

  Thank you, I should be able to access PT's from 36-72 as part of the Ultimate Plan, I hope they respond soon.
• Jannyboy_16 Core Member

  July 2020 66 karma

  @studentservice @studentservice
• - El Sat - Alum Member

  July 2020 9 karma

  @studentservice I'm having the same issue, please provide an update asap.
• Juliet - Student Service Member Administrator Student Services

  July 2020 5740 karma

  Hi @Jannyboy_16, @FindingSage and @"- El Sat -"

  We are very sorry for the trouble. We are currently investigating the issue and we will let you know when the fix is live.

  In the meantime, can you try clearing your cache? (Here's how to do it: https://7sage.com/clear-cache/).
• sthevar4 Member

  July 2020 8 karma

  @studentservice I'm having the same issue, I cannot access my PT's.
• Juliet - Student Service Member Administrator Student Services

  July 2020 5740 karma

  Hi @Jannyboy_16, @FindingSage, @"- El Sat -" and @sthevar4

  The fix is live. Please try accessing the PrepTests again and let us know if you're still having trouble.

  Sorry again for the trouble!
• FindingSage Alum Member ⭐

  July 2020 2042 karma

  It was always fine for me, I was just trying to find the OP some help
• 1 Like

  Juliet - Student Service Member Administrator Student Services

  July 2020 5740 karma

  @FindingSage said:
  It was always fine for me, I was just trying to find the OP some help

  Thank you so much for your help!
• Jannyboy_16 Core Member

  July 2020 66 karma

  @studentservice - Hello, thank you I have access to the tests now. However, I noticed that in my Analytics section, it is only showing that I have taken 1 test, and it the rest of my test takes are not showing anymore. Was all my data lost now?
• Juliet - Student Service Member Administrator Student Services

  July 2020 5740 karma

  @Jannyboy_16 said:
  @studentservice - Hello, thank you I have access to the tests now. However, I noticed that in my Analytics section, it is only showing that I have taken 1 test, and it the rest of my test takes are not showing anymore. Was all my data lost now?

  Hi there,

  Sorry about that. On the Analytics page, you should be able to select which PrepTests you wish to show. See the GIF below:

  

  Let me know if you still do not see all the PrepTests which you have taken.
• Jannyboy_16 Core Member

  July 2020 66 karma

  Thank you!