Explanation videos taking too long to upload or not at all?

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• 1 Like

  Cherry - Student Service Member Administrator Student Services

  September 2021 1616 karma

  Hi there,

  Sorry for the trouble. I tried to reproduce the issue, but I was not able to. The Explanations Videos loaded immediately and I was able to play the entire video. I am using Mac with the Chrome browser.

  Are you having trouble loading all Explanation Videos on our site? Or is there a particular video not loading for you?

  However, I would like to get to the bottom of this so that it is working on your end too. Please try the following:

  1.Change your video player to a more compatible one. Here’s how:

  Go to Account settings (https://7sage.com/account/)
  Under Profile Settings
  Tap on the drop-down menu under Video Player
  Select either "Classic - Older player with most features" or "Basic - Most compatible player with least features". See the screenshot below:

  

  2.Use a different browser. We find that the Chrome browser works best with our course but Firefox and Safari work well too.

  I hope this helps! Let us know if you are still having trouble.
• OG bear7 Member

  September 2021 33 karma

  Thank you, yes that helped!)
  Best Regards!)