Hi, I just updated my windows today and was trying to print PTs from Chrome but I just can't seem to find the print button.

I have cleared the cache, restarted the computer multiple times but the print button won't show up. All I see is the thumbnail and zoom in button. This seems strange because I was able to print fine before the update.

Please help!

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5 comments

  • Wednesday, Nov 08 2017

    @7sagestudentservices I've updated with the links you provided but it still doesn't work on Chrome. But I've tried it on Microsoft Edge and it worked on there! This is the first time I had trouble printing and it coincidentally occurred right after my new windows update...hopefully its nothing permanent. Thanks for the help :D

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  • Wednesday, Nov 08 2017

    I had this problem too! I had to download a 64 bit version of my brower (Chrome or Firefox, I can't remember what I used.) It worked fine after that!

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  • Wednesday, Nov 08 2017

    Please make sure your Adobe Flash and Adobe Reader are up to date:

    https://get.adobe.com/flashplayer/

    https://get.adobe.com/reader/

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  • Wednesday, Nov 08 2017

    I have the same issue. After I print once, the icon disappears even if I try to reload. Just use a different browser

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  • Wednesday, Nov 08 2017

    Does this issue extend across multiple PTs?

    Have you tried using a different browser?

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