3 comments

  • Monday, Feb 24 2020

    Hi there,

    Are you able to hear videos from other sources like other websites or local media stored from your device?

    You can also try changing your video player settings for maximum compatibility. You can do so with these steps:

    Go to your Settings

    Under Video Player, select Simple

    Then tap on "Save Changes" as shown below.

    Please let me know if that helped.

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  • Monday, Feb 24 2020

    It happened to me sometimes. I just cleared cashe on browser and restart it. When that didn't work, i would use a different browser (Safari--->Google Chrome)

    0
  • Monday, Feb 24 2020

    ? do you mean you cant hear J.Y.s voice? Like when you play the video in the core CC no sound comes out?

    Very weird, i havent seen anyone else have a problem with the videos

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