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    juliet7sage
    Wednesday, Aug 12 2020

    @juliet7sage said:

    Hi,

    is anyone else having this problem? It seems that in the past 24 hours all PTs can no longer be downloaded / printed. Any advice on this would be much appreciated!

    Thanks.

    Hi there,

    Sorry for the trouble. I tried to reproduce the issue but I was not able to. Just a reminder that the password for the PDF is your 7Sage account email address.

    Can you try clearing your cache? (Here's how to do it: https://classic.7sage.com/clear-cache/).

    If you are still having trouble, can provide some more information about what happens when you try to download or view the PDF? If you can provide a screenshot/screencast that will be helpful. Also, please let us know what device you are using (Windows or Mac) and what browser.

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