Is anyone else having this same problem? Every time i try to use the "show question" feature to view a question and try it myself before a lesson or refer to it when im doing review, it will either not show up entirely and glitch my screen, or pop up with half of the question?? Im sure its just a bug but hopefully they can fix it soon because its making my review way more inconvenient lol

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13 comments

  • J.Y.Ping Founder
    Thursday, Sep 11, 2025

    What browser are you on? Could you send a loom of the problem? I want to get this fixed for you and I need to know what the issue is.

    0
    Thursday, Sep 11, 2025

    @J.Y.Ping Im using Google chrome. Everything worked fine until recently so im not sure what its from. Heres the links to the loom's i recorded, hope this helps! https://www.loom.com/share/9870311ddafa429da87a64bcd736b3c8?sid=8393e09e-e032-40ab-8ecc-989b8802349a and https://www.loom.com/share/aa6be8df626a45c5a3046d695023e45b?sid=50de78f4-3726-4c04-b75f-8535bc16a071

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    J.Y.Ping Founder
    Thursday, Sep 11, 2025

    @OverheadHopefulStructure It is loading below where you can see? In other words, can you scroll down? In the first loom you showed, it seems to be loading fine. Try logging out and logging back in or restarting your computer.

    0
    Thursday, Sep 11, 2025

    @J.Y.Ping Yeah I believe it loads below what I can see but I cant scroll down to see it fully. Will try logging in/out and restarting and will give you an update

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    J.Y.Ping Founder
    Thursday, Sep 11, 2025

    @OverheadHopefulStructure Hope it worked! By the way, why is the screen size so small? Are you on a small laptop?

    0
    Thursday, Sep 11, 2025

    @J.Y.Ping The problem still seems to be happening, im not sure why. I am on a pretty small older Macbook so it could have something to do with it being a bit outdated, not too sure though!

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    J.Y.Ping Founder
    Thursday, Sep 11, 2025

    @OverheadHopefulStructure Oh, what if you zoom out: press "cmd" and "-"

    0
    Thursday, Sep 11, 2025

    @J.Y.Ping That seems to almost work hahaha!

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    J.Y.Ping Founder
    Thursday, Sep 11, 2025

    @OverheadHopefulStructure OMG so close lol. Would it work on Safari?

    0
    Friday, Sep 12, 2025

    @J.Y.Ping I just tried on safari and it doesnt seem to work on there either. It actually seems like on safari a lot less features work for me which is weird. Maybe its just a device issue, but I think this bug just started happening recently so im not sure whats caused it

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    J.Y.Ping Founder
    Thursday, Sep 18, 2025

    @OverheadHopefulStructure Hey, can you try again? We took a stab at trying to fix this but we can't be sure it worked because we couldn't reproduce the error in the first place.

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    Thursday, Sep 18, 2025

    @J.Y.Ping It seems to work perfectly now, thank you!

    1
    J.Y.Ping Founder
    Thursday, Sep 18, 2025

    @OverheadHopefulStructure Glad it worked!

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