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Friday, Feb 27

😖 Frustrated

Video Explanations

Hi I have been doing drills & reading the questions explanations but wanted to check out the videos. Everyone I look it just had a button that says J.Y.’s version but no video ever populates. I thought it was because I have the core package but I believe the videos are included. I have tried switching from Chrome to the app but I can never see the videos. Needing some help on what I am doing wrong😭.

1

5 comments

  • AgnesAlojado Student Services
    Friday, Feb 27

    @Dbstudy Hi there! I just reached out to you via email to help troubleshoot this issue. Please check your inbox (and your spam folder just in case). Thanks!

    1
  • Kevin_Lin Instructor
    Friday, Feb 27

    Can you list a few of these questions where you had this problem?

    1
    Friday, Feb 27

    @Kevin_Lin PT140.S1.Q1-Q25 all do not populate with videos under the explanation tab. When looking I can even see when there are two explanations and toggle between the two but I still cannot see a video. I have never seen a video populate since I’ve gad the subscription (130Qs of drills).

    1
    Kevin_Lin Instructor
    Friday, Feb 27

    @Dbstudy Thanks, I'll have someone reach out to troubleshoot. Those questions definitely have explanations, so it looks like something strange is happening.

    2
    Friday, Feb 27

    @Kevin_Lin thank you so much!

    1

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