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Student Services
AgnesAlojado

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Arizona State
In process

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AgnesAlojado
4 days ago

@Sara.A We're aware of this issue on Safari and are actively working on a fix. In the meantime, we'd recommend switching to another browser like Chrome or Opera. We'll keep you posted once there's an update. Thanks for your patience!

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AgnesAlojado
5 days ago

@ChiaraOng Great news, we actually already have a mobile app! You can download it here:

Please note that "Log in with Google" isn't available on the app, so you'll need to sign in with your email and password. If you haven't set up a password yet, just click "Forgot password" on the sign-in page to create one.

Hope that helps! Let me know if you have any questions.

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AgnesAlojado
Tuesday, Jul 14

@DominicAcosta @HannahBrading Sorry for the trouble! Can you please give these a try:

  1. Update your browser to the latest version

  2. Clear your cache and cookies — go to your browser settings, find "Clear Browsing Data," make sure Cache and Cookies are checked, then click Clear

  3. Disable browser extensions that may interact with text selection, such as Grammarly, and try again

If you're still experiencing problems after trying the above, please reach out to us directly at studentservice@7sage.com and we'll be happy to help.

1
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AgnesAlojado
Tuesday, Jul 14

@Bobby68 @YasaminNavvab Thanks for flagging this! We were able to replicate the issue on Safari and are actively working on a fix.

In the meantime, feel free to use another browser like Chrome or Opera. We'll follow up once we have more updates!

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AgnesAlojado
Saturday, Jul 11

@PaigeBlazevic I reached out via email to help! Please check your inbox. Thank you.

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AgnesAlojado
Friday, Jul 10

@rencrenle I reached out via email to help. Please check your inbox. Thank you!

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AgnesAlojado
Friday, Jul 10

Hi everyone!

If you're having trouble with the new highlighting feature, here are a few things to try:

  1. Update your browser to the latest version

  2. Clear your cache and cookies — go to your browser settings, find "Clear Browsing Data," make sure Cache and Cookies are checked, then click Clear

  3. Disable browser extensions that may interact with text selection, such as Grammarly, and try again

Many students have reported that these steps resolved the issue!

If you're still experiencing problems after trying the above, please reach out to us directly at studentservice@7sage.com and we'll be happy to help.

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AgnesAlojado
Friday, Jul 10

@Helbel I reached out via email to help with the issue. Please check you inbox. Thank you!

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AgnesAlojado
Friday, Jul 10

@zamzammohamed224 @Nexxawillpass I reached out via email to help with the issue. Please check you inbox. Thank you!

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AgnesAlojado
Edited Wednesday, Jul 8

@HannahDaniels The "Sign in with Google" isn't available on the app, but you can log in using your email and password. If you haven't set up a password yet, you can use the "Forgot Password" link on the app to create one.

You can also set up a password using a browser. Once you’re logged in using Google or the Magic Link option, go to your Account Settings and click "Send password update link."

Let us know if you have other questions or run into any issues!

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AgnesAlojado
Tuesday, Jul 7

@MJ @Dylanoc90 @JacqN Sorry for the trouble and thank you for your patience! We're looking into this and will get back to you once we have an update.

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AgnesAlojado
Monday, Jul 6

@MJ Sorry to hear that! I just tested it on our end and wasn't able to replicate the issue. It may have been a temporary hiccup.

Could you try again and let us know if you're still seeing the error?

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AgnesAlojado
Friday, Jun 19

@SMRegalado This is a great suggestion! A built-in Wrong Answer Journal that ties together your notes, highlights, and original answer selections in one place would be a really valuable addition to the review process.

I've passed this along to our team for consideration. Thanks for taking the time to share such a thoughtful idea!

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AgnesAlojado
Friday, Jun 19

@FW Thanks for the feedback! Unfortunately, it isn't possible to revert to the old format. The new interface is designed to mirror the LawHub testing platform as closely as possible, giving you the most realistic test-day experience in your prep.

As for the unanswered questions, it's possible some answer choices may not have been fully clicked before submitting. Let us know if you continue to experience this and we'd be happy to look into it further!

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AgnesAlojado
Friday, Jun 19

@hachiware Thanks for the suggestion! While you can filter for incorrect questions on the Analytics > Questions page, you're right that reviewing them in bulk in the tester view isn't currently available. I can see how useful that would be!

I've passed this along to our team for consideration. Let us know if you have any other ideas or questions!

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AgnesAlojado
Edited Friday, Jun 19

@sxphs Great idea! I've passed it along to our team. Thanks for sharing and good luck with your studies on the commute! 😄

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AgnesAlojado
Friday, Jun 19

@hwfwijef323 Thanks for the fun suggestion! I've passed it along to our team. Let us know if you have any other ideas or questions!

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AgnesAlojado
Friday, Jun 19

@BethM I've reached out to you via email to help with this. Please check your inbox!

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AgnesAlojado
Tuesday, Jun 16

@madeinkeaven @HollyChin Sorry to hear you're experiencing this too! I've reached out to you via email with some troubleshooting steps. Please check your inbox!

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AgnesAlojado
Wednesday, Jun 10

@myu1 Sorry for the trouble! I reached out via email to help with the issue. Please check your inbox. Appreciate your patience!

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AgnesAlojado
Tuesday, Jun 9

@AndrewChvz Glad we were able to sort this out over the support chat! Feel free to reach out if you have any other questions.

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AgnesAlojado
Friday, Jun 5

@boomboom Great suggestion! A more dynamic study plan that adapts after an official LSAT would be really valuable for students who plan to retake.

We've forwarded your feedback to our team for consideration and really appreciate you taking the time to share it!

Let us know if you have any other ideas or questions.

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AgnesAlojado
Friday, Jun 5

@Mitchell1738 There isn't a way to edit submitted answers on completed practice sections. As a workaround, you can retake the section using unlimited time to re-enter your answers correctly, then delete the initial attempt so your analytics reflect the accurate results.

Hope that helps! Feel free to reach out if you have any other questions.

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AgnesAlojado
Edited Friday, Jun 5

@PowerUp_Tutoring So glad to hear it's working! Thanks for taking the time to submit the request. Feedback like yours is exactly what helps us improve the platform. Happy studying!

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AgnesAlojado
Friday, Jun 5

@MA66 That's a great idea! Being able to track time spent studying with visual breakdowns would be a really motivating feature. We've forwarded your suggestion to our team for consideration in future updates.

Feel free to share any other feedback!

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