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Hi there,
Sorry for the trouble! I've reached out via email to help with the issue. Please check your email inbox. Thank you!
@strawberryicecream @Allison-Buehler The issue has been fixed! Thank you for patience as we worked on it. Let us know if you have any questions. Happy studying!
@reynita04 I reached out via email. Let me know if you didn't get the message!
@Chel's I just resent you the email. Please check your inbox. Thank you!
@lagata I've resent the decision email. Please let us know if you still don't see it!
@macorsi If you cancel and resubscribe within 60 days, your progress and analytics will pick up right where you left off. Beyond that window, we can't guarantee your history will still be available.
If you'd like to explore the pause option instead, feel free to reach out to us at studentservice@7sage.com and we'll be happy to help!
@iloveenergydrinks So sorry for the trouble! I sent you an email to help with these issues. Let me know if you didn't receive it. Thank you!
@AJGJ Sorry for the trouble! We responded to your email about this. Could you please check your inbox? We'll be happy to continue helping you there!
@siannais Sorry for the trouble! I sent you an email to help with the issue. Please check your inbox. Thank you for your patience.
@bella_kr You can report bugs directly to us at studentservice@7sage.com. I've also sent you an email to help look into the issues you mentioned. Please check your inbox. Thank you!
@SarahHigdon Sorry about that! I sent you an email to help with this. Let me know if you didn't receive it. Thank you!
@nanthiha.sri I have also sent you an email to help! Let me know if you didn't receive it. Thank you!
@tv6991 I reached out via email to help! Please check your inbox. Thank you so much!
@quinn_andreychuk You cannot print drills just yet, but you can print PTs on the PrepTest page by clicking the three dots on the right of each PT.
Printing drills is on our roadmap, but we don’t have a timeline just yet.
Let us know if you have other questions!
@sweetrain4219 Sorry for the trouble! I reached out via email to help. Please check your inbox. Thank you!
@Sara.A We're aware of this issue on Safari and are actively working on a fix. In the meantime, we'd recommend switching to another browser like Chrome or Opera. We'll keep you posted once there's an update. Thanks for your patience!
@ChiaraOng Great news, we actually already have a mobile app! You can download it here:
Please note that "Log in with Google" isn't available on the app, so you'll need to sign in with your email and password. If you haven't set up a password yet, just click "Forgot password" on the sign-in page to create one.
Hope that helps! Let me know if you have any questions.
@DominicAcosta @HannahBrading Sorry for the trouble! Can you please give these a try:
Update your browser to the latest version
Clear your cache and cookies — go to your browser settings, find "Clear Browsing Data," make sure Cache and Cookies are checked, then click Clear
Disable browser extensions that may interact with text selection, such as Grammarly, and try again
If you're still experiencing problems after trying the above, please reach out to us directly at studentservice@7sage.com and we'll be happy to help.
@Bobby68 @YasaminNavvab Thanks for flagging this! We were able to replicate the issue on Safari and are actively working on a fix.
In the meantime, feel free to use another browser like Chrome or Opera. We'll follow up once we have more updates!
@PaigeBlazevic I reached out via email to help! Please check your inbox. Thank you.
@rencrenle I reached out via email to help. Please check your inbox. Thank you!
Hi everyone!
If you're having trouble with the new highlighting feature, here are a few things to try:
Update your browser to the latest version
Clear your cache and cookies — go to your browser settings, find "Clear Browsing Data," make sure Cache and Cookies are checked, then click Clear
Disable browser extensions that may interact with text selection, such as Grammarly, and try again
Many students have reported that these steps resolved the issue!
If you're still experiencing problems after trying the above, please reach out to us directly at studentservice@7sage.com and we'll be happy to help.
@strawberryicecream I've reached out via email to help. Let me know if you didn't receive it!