Has anyone else been having issues with 7Sage videos lately?

For me, every few minutes while watching a lesson, the video will suddenly pause and either refresh the page, exit the video, or kick me out of the lesson entirely.

I'm not sure if this is a known issue with 7Sage or if there's something wrong with my browser/settings. Has anyone experienced something similar or found a fix?

4

5 comments

  • SaniqueRowe Student Services
    Monday, Jun 15

    Hi there,

    Sorry you're running into this issue! I just sent you an email with some troubleshooting steps that should help us get to the bottom of what's happening.

    If you don't see the email, please let me know. I'd be happy to resend it if needed.

    1
    Saturday, Jul 18

    @SaniqueRowe Hi, I'm having the same issue, could u send me the steps as well?

    1
    SaniqueRowe Student Services
    Sunday, Jul 19

    @MorganMagruder Hey! I've just sent you an email to help get this sorted. Please let me know if you haven't received it.

    1
    Saturday, Jul 25

    @SaniqueRowe Hello, I am having the same issue as well. Could I also get the troubleshooting steps from you? Thanks so much!

    1
    SaniqueRowe Student Services
    Monday, Jul 27

    @EliseTucker16 Hi there! I've sent you an email as well. Please let me know if you haven't received it.

    1
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