Hey! Sorry about that, and thanks for flagging!

Our team is looking into getting this fixed. Thanks for your patience in the meantime!

Hi @EllenKoufer,

I've responded to your email to help resolve this. Please let me know if you haven't received it.

Hey! Just following up- the issue has been resolved, and you should now be able to download PrepTest PDFs without any problems. Thanks for your patience, and happy studying!

Hi there,

I'm sorry you are experiencing this! I've sent you an email to help get to the bottom of this. Please let me know if you haven't received it.

Hi there,

So sorry you are experiencing this! We sent you an email to help get this resolved. Please let me know if you haven't received it.

@Lillia555 Hey! Thanks for the details and sorry for the trouble. We sent you an email to help get this resolved. If the issue persists, please don't hesitate to follow up there.

@yengibaryanh Hey! Sorry to hear that. We sent you an email to help get this resolved. If the issue persists, please don't hesitate to follow up there.

Hi there! I see we were able to assist you via email. Please don't hesitate to follow up there if anything else comes up!

Hi there,

While pauses normally last for one billing cycle, we'd be happy to extend a pause for up to three months. During that time, all your progress and analytics will be preserved, and your subscription will automatically resume once the pause ends. Just reach out to us via chat or at studentservice@7sage.com so we can take care of it for you when you're ready to pause.

@EliseTucker16 Hi there! I've sent you an email as well. Please let me know if you haven't received it.

Hi @asimWhitfield! It appears our team responded to you via email. Let me know if you haven't received it, and we'd be happy to resend it.

@alzebra @nanthiha.sri I've sent you an email to help get to the bottom of this. Please let me know if you haven't received it.

@ilovecats170+ @SweetHoneyLSAT @strawberryicecream @DaisukeKaga @RyanDenmark I've sent you an email to help get to the bottom of this. Please let me know if you haven't received it.

Hey! So sorry you are experiencing this! We are looking into it right now and will provide an update as soon as possible.

Hey! So sorry you are experiencing this! We are looking into it right now and will provide an update as soon as possible.

@MorganMagruder Hey! I've just sent you an email to help get this sorted. Please let me know if you haven't received it.

Hey @ShayCondron ! A couple of things tend to resolve this:

1. Check whether you have any browser extensions that interact with text selection (like Grammarly). Those can prevent the highlight popup from appearing, so try disabling them, then reload the page and reselect the text.

2. Try clearing your cache, or opening 7Sage in an incognito window, then select the text again.

If it's still not showing up after that, please let me know.

Hi there! A couple of things tend to resolve this:

1. Check whether you have any browser extensions that interact with text selection (like Grammarly). Those can prevent the highlight popup from appearing, so try disabling them, then reload the page and reselect the text.

2. Try clearing your cache, or opening 7Sage in an incognito window, then select the text again.

If it's still not showing up after that, please reach out to Student Service directly via chat or email (studentservice@7sage.com) so we can take a closer look and get to the bottom of it!

@NadiaJeon Hey! Sorry you are experiencing this. I sent you an email to help get to the bottom of this. Please let me know if you haven't received it.

Hi there,

Sorry you are experiencing this! I sent you an email to help get to the bottom of this. Please let me know if you haven't received it.

@SarahR64 Thanks for flagging and sorry for the trouble! @Devans @MJ please let me know if the issue remains on your ends.

Hey there! I sent you an email on how to resolve this. Please let me know if you haven't received it.

@Daisy228 Your post have been removed in accordance with our Discussion Forum Rules.

Hi there!

While you are able to print PTs, drills aren't yet available for printing but it is on our roadmap. As for lessons, study materials, and PrepTest video explanations, you’ll need an active internet connection— these aren’t available offline or for download.

I hope this helps!

Hi there, I sent you an email to help get this resolved. Please let me know if you haven't received it.