Hey! I'm so sorry you are experiencing that. I sent you an email to help get this sorted. Please let me know if you haven't received it.

Hey! I just sent you an email to help get to the bottom of this. Please let me know if you haven't received it. Thanks!

Hey @WFitzgibbon1, so sorry to hear that! I've reached out to you via support messaging as well. Please let me know if you haven't received it.

Hi @salma. you'll need to set a password for your account in your browser first, since the apps don't currently have the "Log in with Google" feature.

Please update your password in your settings here: https://7sage.com/users/settings/account

Once you've done this, you can use the same email address and password to log in on the mobile app on your iPhone.

Please don't hesitate to reach out at studentservice@7sage.com if you run into any trouble!

Hi there,

This is actually already a feature we have! In your study plan settings, you can set a custom weekly schedule with different hours for each day (including setting specific days as rest days by giving them 0 hours). Your plan will then follow that consistent weekly rhythm.

Let me know if you have any questions or meant something else!

@Dagny So sorry you're experiencing this! I've sent you an email to help resolve the issue.

Hi there,

Yes, you should still be able to highlight parts of an answer choice! To use it, first select the text you want to highlight. A pop-up menu will appear; just click Highlight, and the selected text will be highlighted. If you'd like to use a different highlight color, select a color from the dropdown, then click Highlight to apply it.

If the highlighting option isn't working for you, please reach out to us via Contact Support or email us at studentservice@7sage.com, and we'd be happy to take a closer look!

Hey! Sorry about that, and thanks for flagging!

Our team is looking into getting this fixed. Thanks for your patience in the meantime!

Hi @EllenKoufer,

I've responded to your email to help resolve this. Please let me know if you haven't received it.

Hey! Just following up- the issue has been resolved, and you should now be able to download PrepTest PDFs without any problems. Thanks for your patience, and happy studying!

Hi there,

I'm sorry you are experiencing this! I've sent you an email to help get to the bottom of this. Please let me know if you haven't received it.

Hi there,

So sorry you are experiencing this! We sent you an email to help get this resolved. Please let me know if you haven't received it.

@Lillia555 Hey! Thanks for the details and sorry for the trouble. We sent you an email to help get this resolved. If the issue persists, please don't hesitate to follow up there.

@yengibaryanh Hey! Sorry to hear that. We sent you an email to help get this resolved. If the issue persists, please don't hesitate to follow up there.

Hi there! I see we were able to assist you via email. Please don't hesitate to follow up there if anything else comes up!

Hi there,

While pauses normally last for one billing cycle, we'd be happy to extend a pause for up to three months. During that time, all your progress and analytics will be preserved, and your subscription will automatically resume once the pause ends. Just reach out to us via chat or at studentservice@7sage.com so we can take care of it for you when you're ready to pause.

@EliseTucker16 Hi there! I've sent you an email as well. Please let me know if you haven't received it.

Hi @asimWhitfield! It appears our team responded to you via email. Let me know if you haven't received it, and we'd be happy to resend it.

@alzebra @nanthiha.sri I've sent you an email to help get to the bottom of this. Please let me know if you haven't received it.

@ilovecats170+ @SweetHoneyLSAT @strawberryicecream @DaisukeKaga @RyanDenmark I've sent you an email to help get to the bottom of this. Please let me know if you haven't received it.

Hey! So sorry you are experiencing this! We are looking into it right now and will provide an update as soon as possible.

Hey! So sorry you are experiencing this! We are looking into it right now and will provide an update as soon as possible.

@MorganMagruder Hey! I've just sent you an email to help get this sorted. Please let me know if you haven't received it.

Hey @ShayCondron ! A couple of things tend to resolve this:

1. Check whether you have any browser extensions that interact with text selection (like Grammarly). Those can prevent the highlight popup from appearing, so try disabling them, then reload the page and reselect the text.

2. Try clearing your cache, or opening 7Sage in an incognito window, then select the text again.

If it's still not showing up after that, please let me know.

Hi there! A couple of things tend to resolve this:

1. Check whether you have any browser extensions that interact with text selection (like Grammarly). Those can prevent the highlight popup from appearing, so try disabling them, then reload the page and reselect the text.

2. Try clearing your cache, or opening 7Sage in an incognito window, then select the text again.

If it's still not showing up after that, please reach out to Student Service directly via chat or email (studentservice@7sage.com) so we can take a closer look and get to the bottom of it!