Videos loading slow

LCMama2017

Hi - I am reviewing a few videos and they pause and start, pause and start. Specifically, the videos pause for about a minute or two, then start for about 10 seconds and then pause again for another minute or two! Its so annoying! I haven't been able to watch a full video. My internet is running fine - kids on it and no problem for them. I am using chrome and cleared my cache but the videos are still pausing. Please help. I need to finish several videos today.

akistotle

So sorry about that! It must be annoying!

I know you’ve already cleared cache, but is it still happening? Which videos are you watching? Do you use Windows or Mac?

Tagging @"Alan Cheuk"

LCMama2017

Hey - thanks. Sorry for responding so late. On Saturday it was the MBT videos. Today I was watching the MSS video for 29.4.3 and it was stop and go in the beginning and toward the end. I tried viewing the MBT videos again today and there is still a slowness : (.

These are just a few of the videos to give you an idea of the problem:
https://7sage.com/lesson/cigarette-smoke-stimulate-gene-mbt-question/ in the beginning and then I stopped watching
https://7sage.com/lesson/insects-reproduction-mbt-question/?ss_completed_lesson=1079 starts at :50 and starts pausing
https://7sage.com/lesson/horrific-monsters-mbt-question/?ss_completed_lesson=1090 the pausing starts at the very beginning of the video

I normally don't have a problem at all with any of the videos. Today, kids are not home so its just me using the wifi. I have no issues with other websites. Thanks so much for looking into this.

Art_2018

I'm experiencing similar issues with the lessons being slow to load. I've checked my internet speed and that doesn't seem to be the issue. Thanks in advance for the assistance.

LCMama2017

@akistotle said:
So sorry about that! It must be annoying!

I know you’ve already cleared cache, but is it still happening? Which videos are you watching? Do you use Windows or Mac?

Tagging @"Alan Cheuk"

Oh - I'm on Windows and I use Chrome. Sorry forgot to answer that part of the question.

Also having a problem with the weaken videos. Below are a few:

https://7sage.com/lesson/good-v-bad-arguments/?ss_completed_lesson=1004
https://7sage.com/lesson/assumptions-are-subtle/?ss_completed_lesson=1002
https://7sage.com/lesson/logical-reasoning-general-approach-revisited/?ss_completed_lesson=1003

akistotle

@LCMama2017 said:

@akistotle said:
So sorry about that! It must be annoying!

I know you’ve already cleared cache, but is it still happening? Which videos are you watching? Do you use Windows or Mac?

Tagging @"Alan Cheuk"

Oh - I'm on Windows and I use Chrome. Sorry forgot to answer that part of the question.

Also having a problem with the weaken videos. Below are a few:

https://7sage.com/lesson/good-v-bad-arguments/?ss_completed_lesson=1004
https://7sage.com/lesson/assumptions-are-subtle/?ss_completed_lesson=1002
https://7sage.com/lesson/logical-reasoning-general-approach-revisited/?ss_completed_lesson=1003

Thank you so much!

I just used Windows 10 and Chrome to recreate the problems, but the videos played fine for me

Do you use Adobe Flash Player to watch the videos? If so, I suggest that you change the settings on your Account setting page:
https://imgur.com/RD5o9d2

Also, if possible, could you try another device or network to see if it works? Sorry I can't be more helpful.

studentservice

Sorry, @LCMama2017 and thank you for providing additonal info. Let us know if the suggestion above (by @akistotle) worked. We'll figure something out.

@Art_2018 said:
I'm experiencing similar issues with the lessons being slow to load. I've checked my internet speed and that doesn't seem to be the issue. Thanks in advance for the assistance.

Hey @Art_2018,
So sorry to hear that! Have you tried clearing cache on your browser? https://7sage.com/clear-cache/

Could you tell me what browser you are using? Do you use Windows or Mac?

LCMama2017

Sorry for the delay - want to close this out. It turned out that the videos worked on my laptop. So I figured the delays had something to do with my computer. I shut it down and restarted it again and voila - we have videos! Ha! I should've thought of that a long time ago. Thank you again for all your help .