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Explanation Video Speed Error

peppa colapeppa cola Member
in Technical Problems 22 karma

Does anyone else's videos keep going down to 1x after choosing another speed? I have to repeatedly click 2x every 1-2 seconds.

I don't know if it's a glitch or just my computer. If it's just me, how can I fix this?

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  • Juliet - Student ServiceJuliet - Student Service Member Administrator Student Services
    5740 karma

    Hi @"peppa cola"

    Sorry for the trouble! I tried to reproduce the issue on the following Explanation Videos by changing the video speed to 2x but I was not able to.

    Please see the screenshot below on how I changed the video speed on our "Modern" video player.

    image

    I would like to get to the bottom of this issue so that it is working on your end too. Please try the following troubleshooting tips:

    • Switch video players. To do this, go to the Settings tab and select another video player from the dropdown list under Video Player. See the screenshot below:

    image

    • Use a different browser, we find that the Chrome browser works best with our course but Safari and FireFox work well too.

    • Clear your cache. Here's how to do it: https://7sage.com/clear-cache/.

    If you are still having trouble, please let us know what device (Windows or Mac) you are using and what browser.

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