html5: network error

Comments

• Kristina Alum Member

  October 2013 68 karma

  I'm getting that too with Chrome. I'm assuming it's transient, so not stressing too much. My work-around is to navigate away from the lesson page, then return. When I restart, I fast-forward to where I was. But, yes, annoying.
• J.Y. Ping Administrator Instructor

  October 2013 edited November 2013 14213 karma

  Sorry guys! We are aware of this issue and are trying to fix it. HTML5 is brand new technology so there are bugs that are hard to work out. That or we're taking stupid pills.
  
  A couple of ways to trigger the error or sure (in other words, avoid doing these):
  1. slow internet connection
  2. multiple tabs with video loading simultaneously, which contributes to (1)
  
  Meanwhile, you can prevent this from happening (at a trade off):
  Go to your "Setting" on the top right.
  Check the box that says "Use Flash Player (prevents html5 video errors)"
  
  The flash player is not as good, but it won't give you HTML5 errors.
• 1 Like

  Nilesh S Alum Inactive ⭐

  October 2013 3438 karma

  See if this method works..it does 90% of the time for me...so at the beginning of every lesson, I let the video run for 5 secs and then pause it, it buffers and does not give the error...
• DD Free Trial Member

  October 2013 71 karma

  @Nilesh S it works! Thank you!
• bedouin Free Trial Member

  October 2013 25 karma

  @NileshS - So far so good! Thanks for the tip!
• msdaisy16 Free Trial Member

  October 2013 46 karma

  The same thing always happened to me using Chrome. Try Firefox, thus far that has not happen.
• Alan Cheuk-2 Administrator

  November 2013 edited November 2013 3123 karma

  We just put in a fix that we hope will help with this (only applies to lesson videos right now).
  
  Please try it out and let us know if it helps!
  
  More details here: http://7sage.com/discussion/#/discussion/336/videos-fail-halfway-thru