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Unable to Lawhub Advantage content on 7sage after subscription

zukinibread9zukinibread9 Core Member

I subscribed to LawHub Advantage yesterday and it is linked to my 7sage. However I still do not have access to the LawHub Advantage material, and I get a pop-up saying that I need to purchase it even though I already did. Do I need to link, and unlink the account? Please help!!

Comments

  • bella-2bella-2 Alum Member
    4 karma

    This happened to me just now!

  • bella-2bella-2 Alum Member
    4 karma

    Let me know if you end up finding out how to fix this. I sent out a couple of emails to the contact me page for assistance, but still no response!

  • Mary - Student ServiceMary - Student Service Member Administrator Student Services
    857 karma

    @zukinibread9 @"bella-2" I am so sorry for the trouble. I have sent you both a message to help you resolve the issue. Please let me know if you have not received my messages. Thank you.

  • MaltamilkboneMaltamilkbone Live Member
    7 karma

    I am experiencing the same problem. Hopefully, this problem is resolved soon.

  • LSATpractice-1LSATpractice-1 Live Member
    60 karma

    Hi, I'm having the same issue. Just got the subscription but can't access the contents. @"Mary - Student Service" please advise. Thank you!

  • Mary - Student ServiceMary - Student Service Member Administrator Student Services
    edited March 12 857 karma

    @"LSATpractice-1" @Maltamilkbone I'm so sorry about that. I have also sent you a message. Please let me know if you did not receive it. Thanks.

  • MaltamilkboneMaltamilkbone Live Member
    7 karma

    @"Mary - Student Service" I don’t appear to have received your message.

  • hernerika19hernerika19 Live Member
    5 karma

    I am having the same issue.

  • Mary - Student ServiceMary - Student Service Member Administrator Student Services
    857 karma

    @Maltamilkbone I looked on our end and can confirm that the message was sent to your email address. Please check your email inbox. Thank you.

  • jbkr98jbkr98 Alum Member
    7 karma

    I'm having the same problem as well

  • Diana - Student ServiceDiana - Student Service Member Administrator Student Services
    239 karma

    @hernerika19 and @jbkr98, my apologies for this. I've responded to you via email regarding the issue. Please let me know if you didn't receive my email or if you have any questions.

  • RelampagoRelampago Core Member
    10 karma

    Experiencing the same issue.

  • Cherry - Student ServiceCherry - Student Service Member Administrator Student Services
    1618 karma

    @Relampago I am so sorry to hear that you are having issues with your account! I have sent you an email to help resolve this.

    To anyone having the same issues linking your LSAC LawHub subscription to your 7Sage account, please send a copy of your receipt for purchasing the LSAC LawHub Advantage subscription to us so we can provide interim access to your account while your account hasn't been properly linked.

    We are terribly sorry again for the trouble and please let me know if you have any questions!

  • Bingus B.Bingus B. Core Member
    19 karma

    Also having this issue, how should we send our LawHub receipt?

  • fuggirobbyfuggirobby Live Member
    10 karma

    what does law hub do??

  • cam-1cam-1 Alum Member
    4 karma

    @"Cherry - Student Service" I am having this issue right now where should I send the receipt?

  • Wisdom - Student ServiceWisdom - Student Service Member Administrator Student Services
    340 karma

    Hi @"Bingus B." please send your Lawhub receipt to studentservice@7sage.com and I'll take care of the issue for you!

    @fuggirobby LSAC, the company that administers the LSAT, requires all students to subscribe to LawHub Advantage subscription ($115/year) in order to take any LSAT prep course, including ours. This is the only way to get access to official LSAT PrepTests using our Digital Tester, or any question from a past LSAT.

    Let me know if you have any further questions!

  • hello_legalhello_legal Alum Member
    edited July 3 14 karma

  • Agnes - Student ServiceAgnes - Student Service Member Moderator
    169 karma

    @"amrutha.palaniyappan" I am so sorry for the trouble. We have responded to your inquiry and sent you an email update. Please let me know if you didn't receive it or if you have any further concerns.

  • smylavarsmylavar Alum Member
    6 karma

    Having the same issue currently even though I did renew my subscription 7sage is not reflecting this. Does anyone know how to resolve it?

  • Agnes - Student ServiceAgnes - Student Service Member Moderator
    169 karma

    @smylavar I am sorry for the trouble. I have sent you a message regarding the matter. Please let me know if you did not receive it. Thank you.

  • LSAT_DesiLSAT_Desi Alum Member
    4 karma

    Hello, I am having a similar issue, I go to connect my Lawhub Advantage and it gives me an error to the likes of I already have a coach connected. Please help! thank you

  • kevincal-1kevincal-1 Core Member
    6 karma

    I am having the same issue. purchased a subscription after linking to a non advantage account and now the subscription is not registered. I have a receipt i can provide.

  • Diana - Student ServiceDiana - Student Service Member Administrator Student Services
    239 karma

    Hey @kevincal-1 I'm sorry about this. I reached out to via direct message to help you further. Let me know if you didn't receive it or if you have any additional concerns.

  • jmcasey3jmcasey3 Alum Member
    4 karma

    I am having this same issue, I sent proof of my Lawhub purchase to 7sage but have still not heard back.

  • Wisdom - Student ServiceWisdom - Student Service Member Administrator Student Services
    340 karma

    Hi @jmcasey3,

    I reached out to you directly to help resolve this issue.

  • hollyoreganhollyoregan Core Member
    3 karma

    I am having the same issue. I purchased a LawHub Advantage subscription after linking to a non advantage account and now the subscription is not registered. I have a receipt i can provide. Please help

  • Mary - Student ServiceMary - Student Service Member Administrator Student Services
    857 karma

    @hollyoregan I'm so sorry about the trouble. I just reached out to you to help resolve the issue. Please let me know if you did not receive my email. Thanks!

  • benjamin98578benjamin98578 Core Member
    8 karma

    I am having the same issue, I can provide receipt as well.

  • confusionelilyconfusionelily Live Member
    3 karma

    I am also having the same issue and can provide a receipt as well

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