Sorry, that's definitely frustrating. I tried to reproduce the issue with the app on iPhone, but it's not showing up on my side. Do you mind sharing some more details about what happened on your side so I can more closely match what is causing the issue? Thanks!
If you want, you can also email studentservice@elaine760.com directly.
Hi, whenever I go to load the explanation videos on my 7sage app on my phone, the loading icon takes forever. And the video doesn't load. It doesn't work when I'm on wifi or off wifi. I've tried on my laptop, and that works fine. It's been happening for a couple of days now. It didn't happen before.
Hi there,
I am sorry to hear that. Can you tell me what type of phone you're using (iOS or Android)? Please note that you must be connected to the internet in order to use the 7Sage app.
We recommend that your phone be updated to the latest software version that is available for your phone. You can also try deleting and reinstalling the 7Sage app.
If you're still having issues, please let us know.
Okay, I will try that today and I’ll let you know how it goes! Thank you
Sorry, that's definitely frustrating. I tried to reproduce the issue with the app on iPhone, but it's not showing up on my side. Do you mind sharing some more details about what happened on your side so I can more closely match what is causing the issue? Thanks!
If you want, you can also email studentservice@elaine760.com directly.
Hi, whenever I go to load the explanation videos on my 7sage app on my phone, the loading icon takes forever. And the video doesn't load. It doesn't work when I'm on wifi or off wifi. I've tried on my laptop, and that works fine. It's been happening for a couple of days now. It didn't happen before.
Hi there,
I am sorry to hear that. Can you tell me what type of phone you're using (iOS or Android)? Please note that you must be connected to the internet in order to use the 7Sage app.
We recommend that your phone be updated to the latest software version that is available for your phone. You can also try deleting and reinstalling the 7Sage app.
If you're still having issues, please let us know.
On my phone, I dont watch through the app. I watch just through an internet browser, log in 7sage.com and watch from there. Its less streamlined, but works for me
Sorry, that's definitely frustrating. I tried to reproduce the issue with the app on iPhone, but it's not showing up on my side. Do you mind sharing some more details about what happened on your side so I can more closely match what is causing the issue? Thanks!
If you want, you can also email studentservice@elaine760.com directly.
Hi, whenever I go to load the explanation videos on my 7sage app on my phone, the loading icon takes forever. And the video doesn't load. It doesn't work when I'm on wifi or off wifi. I've tried on my laptop, and that works fine. It's been happening for a couple of days now. It didn't happen before.
Sorry, that's definitely frustrating. I tried to reproduce the issue with the app on iPhone, but it's not showing up on my side. Do you mind sharing some more details about what happened on your side so I can more closely match what is causing the issue? Thanks!
If you want, you can also email studentservice@elaine760.com directly.
0
Topics
PT Questions
Select Preptest
You've discovered a premium feature!
Subscribe to unlock everything that 7Sage has to offer.
Hold on there, stranger! You need a free account for that.
We love that you want to get going. Just create a free account below—it only takes a minute—and then you can continue!
Hold on there, stranger! You need a free account for that.
We love that you came here to read all the amazing posts from our 300,000+ members. They all have accounts too! Just create a free account below—it only takes a minute—and then you’re free to discuss anything!
Hold on there, stranger! You need a free account for that.
We love that you want to give us feedback! Just create a free account below—it only takes a minute—and then you’re free to vote on this!
Subscribers can learn all the LSAT secrets.
Happens all the time: now that you've had a taste of the lessons, you just can't stop -- and you don't have to! Click the button.
5 comments
@juliet7sage said:
@43226 said:
@juliet7sage said:
Hi @43226!
Sorry, that's definitely frustrating. I tried to reproduce the issue with the app on iPhone, but it's not showing up on my side. Do you mind sharing some more details about what happened on your side so I can more closely match what is causing the issue? Thanks!
If you want, you can also email studentservice@elaine760.com directly.
Hi, whenever I go to load the explanation videos on my 7sage app on my phone, the loading icon takes forever. And the video doesn't load. It doesn't work when I'm on wifi or off wifi. I've tried on my laptop, and that works fine. It's been happening for a couple of days now. It didn't happen before.
Hi there,
I am sorry to hear that. Can you tell me what type of phone you're using (iOS or Android)? Please note that you must be connected to the internet in order to use the 7Sage app.
We recommend that your phone be updated to the latest software version that is available for your phone. You can also try deleting and reinstalling the 7Sage app.
If you're still having issues, please let us know.
Okay, I will try that today and I’ll let you know how it goes! Thank you
@43226 said:
@juliet7sage said:
Hi @43226!
Sorry, that's definitely frustrating. I tried to reproduce the issue with the app on iPhone, but it's not showing up on my side. Do you mind sharing some more details about what happened on your side so I can more closely match what is causing the issue? Thanks!
If you want, you can also email studentservice@elaine760.com directly.
Hi, whenever I go to load the explanation videos on my 7sage app on my phone, the loading icon takes forever. And the video doesn't load. It doesn't work when I'm on wifi or off wifi. I've tried on my laptop, and that works fine. It's been happening for a couple of days now. It didn't happen before.
Hi there,
I am sorry to hear that. Can you tell me what type of phone you're using (iOS or Android)? Please note that you must be connected to the internet in order to use the 7Sage app.
We recommend that your phone be updated to the latest software version that is available for your phone. You can also try deleting and reinstalling the 7Sage app.
If you're still having issues, please let us know.
On my phone, I dont watch through the app. I watch just through an internet browser, log in 7sage.com and watch from there. Its less streamlined, but works for me
@juliet7sage said:
Hi @43226!
Sorry, that's definitely frustrating. I tried to reproduce the issue with the app on iPhone, but it's not showing up on my side. Do you mind sharing some more details about what happened on your side so I can more closely match what is causing the issue? Thanks!
If you want, you can also email studentservice@elaine760.com directly.
Hi, whenever I go to load the explanation videos on my 7sage app on my phone, the loading icon takes forever. And the video doesn't load. It doesn't work when I'm on wifi or off wifi. I've tried on my laptop, and that works fine. It's been happening for a couple of days now. It didn't happen before.
Hi @43226!
Sorry, that's definitely frustrating. I tried to reproduce the issue with the app on iPhone, but it's not showing up on my side. Do you mind sharing some more details about what happened on your side so I can more closely match what is causing the issue? Thanks!
If you want, you can also email studentservice@elaine760.com directly.