Self-study
Hi,
I have been using 7 Sage for a month now and have noticed to encounter some issues when starting LR and RC drills.
Whenever I go on the drill page, it won't start unless I refresh the page.
This glitch has been going on for a while and was wondering if service team can check upon this error!
I heard from some previous 7 Sage users that after update, they have been encountering the same issue.
Thank you always for your hard work!
7
6 comments
Hey everyone,
Thanks so much for reporting these issues with the Drills page! We're really sorry you're experiencing this and want to help get things working smoothly for you.
Sometimes these problems can be caused by browser or device-specific factors. Here are a few troubleshooting steps that often help:
Close other browser tabs—keep only 2–3 tabs open at a time (having too many tabs can use up your device's memory and slow things down)
Log out and log back into 7Sage
Clear your browser cache and cookies
Make sure your browser and device are updated to the latest versions
Try using a different browser – Chrome or Opera. They generally work best with 7Sage
If you're using the 7Sage app: Make sure it's updated to the latest version. Also, try closing other apps running in the background (too many apps can use up your device's memory) and restart the app or your device if you experience lag or display issues.
If you're still having trouble after trying these steps, please reach out to us at studentservice@7sage.com with details about your device, browser, and what you've already tried. We're here to help and really appreciate your patience as we work to resolve this!
Thanks again for bringing this to our attention.
I have the same problem in the app
@j_w180 @Styan @EdithM I'm sorry for the trouble! We're currently investigating the issue, and we will contact you via email. Please let me know if you do not receive an email within an hour. Thank you.
I also have this issue
I’ve been having these issues too! I just thought it was my WiFi connection.