Self-study
I'm currently running into an issue where, during blind review, my test-taking interface will begin timing out when I switch between questions. The problem persists after clearing my browser cookies, restarting my computer, and trying to use 7sage on different computers; I've also seen other users post about the same glitch. The interface also has generally been quite slow/irresponsive during blind review as well. I'd appreciate any help with this, since it makes the test taking interface functionally unusable. Thanks!
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14 comments
Update: Fix incoming! Should be live in an hour or so. Please reply to me if you're still experiencing issues.
Should be live now.
Hi all, sorry about this. We think we have a solid lead on what's causing this. We recently pushed an optimization for Notes. An unintended consequence is, we think, that users will a lot of (over 100) notes experience lag in the digital tester. We're patching this up right now. I expect a fix will be live by tomorrow morning.
@J.Y.Ping Thanks for your help with fixing this; the issue appears to be resolved on my end. As someone who uses the notes section for wrong answer journaling (and has an extensive notes backlog), do you have any advice on best practices with regard to site functionality?
@shermanact1890 I might be misunderstanding your question, but I think the patch fixed the issue right? In other words, your extensive notes doesn't interfere with the digital tester anymore.
We're really sorry for the frustration caused.
Our tech team is aware and actively looking into the issue. We’ll share an update as soon as we have more information.
We really appreciate your patience in the meantime!
@SaniqueRowe I will feel better if the support team be honest with me when I asked whether other users have the same issue. Is 7 Sage supposed to be transparent with technical issues?
I also cannot view video explanations - this started just now
Same here.
Same, I have been trying to review my Preptest (BR too) since last 2 days, after every question, i have to kill the whole website and log back in again and retry, it is so time consuming, it is awfully slow in between the questions and in the notes sections. Glad i am not alone
@legallyhaya I saw that someone from 7sage's student services reached out to you earlier; did what they recommend work? If so, could you please share it with me (e.g. over DM?)? Thanks! Best of luck with your practice test review--hopefully this gets solved!
@shermanact1890 check your inbox
Same here. I thought my PC, browser, or my internet. Re-connected internet, did some PC, registry cleaning stuffs but didn't work.
(added, I am using Edge. maybe it is a browser problem? Anyone using Chrome or Safari experience the same issue?)
@Temporubato I've tried on multiple browsers (Chrome and Safari); the problem persists across both. I think it's an issue on the back end with 7sage if so many people are running into this issue.