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This happened on my September 2026 test and I had to forfeit my exam 2/3 of the way through. I’m retesting tomorrow and had been told this would be fixed. Thank you a million times over for sharing this update. May I ask who you spoke with at LSAC? Did you get a name/title?
It's rough! I'm a night owl, so I had to do a major reset. You've got this though! I found my accuracy was much better in the morning than at night. So you'll likely get a confidence boost when you practice in the a.m., which will help fuel you to keep going.
As I’m practicing on Law Hub for my retest (after having to forfeit my Sept test due to a LSAC technical problem), I would like to add that I think you should expand the width on your practice exams and drills. The text space is much wider in the actual exam, and thus the info is much harder to read. Better yet, would be if 7Sage advocated to LSAC to include dimensions and fonts that are more conducive to reading… The width on 7Sage is by far superior.
Agreed. I work full time and had to get up at 5:30 am to study. Otherwise life got in the way.
@Aquamoon 
Screenshot of an email I got from LSAC after I repeatedly asked them to specifically address the exact issue I experienced. They conveniently won’t answer if the issue WILL be resolved by the retake day. Just that they will tell their support team so they “can” correct it. @Kevin_Lin , fyi.
@QB thanks. I heard back yesterday and was approved too. They can’t guarantee I won’t have the same problems unfortunately. They won’t say what they have or haven’t done to fix the technical issue I experienced. And there are no in-person testing options to accommodate my needs.
It should definitely be shorter. I took the Sept 2026 exam on a 17 inch screen and the testing area on my screen was tiny. I could not see the question test and all five answers choices on my screen at the same time. I had to scroll, and surprisingly there were two scroll bars, which was clunky and confusing. If you scrolled on one of the scrollers, you could not see the remaining time. None of this is true for me in 7Sage.
@kumquat86 oh shoot. I took the September test (remote) but did not try this. I had problems with using the answer elimination tool and could not reset the answers after I used it. I filed a complaint and will retest. I was hoping to use the highlight feature to “gray out” wrong answers to avoid the problem I encountered. If that also doesn’t work…. Yikes.
I also had problems on the September test and felt so defeated. I also have to retest. You’ve already been approved for Sept 22? I haven’t heard back yet.
@Kevin_Lin thanks, Kevin. I’m asking to retest at the Prometric center. It turns out they have a private room. The white space at the top was just as large as in the screenshot I posted. F11 works in Law Hub’s practice tests, to expand the test content and reduce the white space. But it did NOT work in the real exam. I originally had a 27” monitor set up for my test but due to tech problems checking in, I had to change gears and test on a 17” laptop. The white space overwhelmed my screen. There were two scroll bars in the exam. One for the page itself and one for the answer choices. Scrolling in one of them made it impossible to see the timer/countdown at the top of the page. The menu bar on the left of Law Hub’s practice test, however, went away, so width was less of an issue. The overall remote testing experience and interface were unfortunately very different than both 7Sage’s and Law Hub’s practice tests, and not nearly as good. Thank you for your help and advice.
@Kevin_Lin have you heard if in-person testers have run into this tech glitch of not being able to reset answer choices? I had this problem. Another remote tester messaged me and said they had the same problem. I see another post from a remote tester who also couldn’t reset the ACs. What gives? I need to decide if I’m going to retake this remotely or try to get a private room at a Prometric facility. This issue shouldn’t exist, period. But could the interface perform better at a testing facility than remotely? I’m terrified of retaking this, getting hours into the test once again, and not getting my score counted. Thank you.
Read the post I made yesterday. I had similar tech problems. And someone just PMed me that they also could not reset the answer choices to change their answer.
I just took it remotely today. It was hard to see the pause button and timers at first. There are two scrolling sections for the text. And one of them, when scrolled to the top, showed me these buttons. Not sure if yours looked the same as mine but I could see how it would be hard to miss. I encountered other troubles with my test (made a full post about it) and also have to submit a complaint and retest. :( Sorry about your test. I know how demoralizing it is to work so hard and have to redo it. Sigh.
I took the LSAT today remotely. In the final 7 mins of the second section, I experienced a tech problem. I tried to "reset" the answers that I had previously hidden, during process of elimination. The answers would not reset and remained grayed out. I was unable to change my answer. I informed the remote proctor. They paused the test. When it resumed, the problem persisted.
I requested more help from the proctor. They didn't know what to do. I told them I wanted to call LSAC. They told me to exit Prometric and call them. When I started to exit the test, I got a message that said I may be forfeiting my answers if I exit. I wrote the proctor and said I did not want to lose all the hard work I had done on the first 2/3s of the test. I asked if there was another way to do it without losing my work. I waited. And waited. And waited. No reply. I asked numerous questions. No reply. 15-ish mins passed without any help (it had now been about 45 mins since the tech problem appeared). I said aloud for the recording, and also typed into the chat, that I needed to call LSAC for help. I said that I was going to get my cell phone and call them. I waited, to give time for feedback from the proctor. No one came to my aid to confirm if I could exit Prometric without losing my data, and no one told me that I couldn't call LSAC for help.
I then proceeded to get my cell phone and dial LSAC in front of the camera, all the while speaking aloud my plans in advance, and as I was doing what I was doing. No word from the proctor. As soon as LSAC picked up my call, a Prometric security agent came on the mic and told me that I had violated the no-phone policy and my test was invalidated, and I was being kicked out of the test. No help whatsoever, and then BOOM.
I will be filing an official complaint with LSAC. (Other test challenges included different remote proctors applying rules differently for my accommodations, resulting in unnecessary room scans and wasted time.)
Have any other recent test takers run into a similar problem, where you couldn't select or edit an answer choice? I'm terrified to retest and get almost done only to run into the problem again...
I hope my story helps some other remote test takers. I still don't know if exiting Prometric would have saved or lost my testing data. And I don't know if the tech problem could have been resolved. (I'm assuming I would have had to retest no matter what.) But whatever you do, no matter how awful the proctors are being and no matter how long it takes, do NOT call LSAC until AFTER the test is done.
@Adam gotcha. Thanks. So sounds like the actual test fills more of the screen than it does on the Law Hub practice tests, if I’m hearing you right?
Why does no one seem to know if using F11 will expand the screen in the actual test…? It works in Law Hub’s testing environment.
@Adam yikes. Thank you for letting me know your experience. @Kevin_Lin said on another thread that the white space would be reduced on the actual test…. Sigh. I was hoping that was true.
@mmatherne this! I'm taking the Sept test and just got a massage today to ease the stress. Highly recommend.
I read that full-screen mode is no longer an option on the actual LSAT. When I practice in Law Hub's interface, there's TONS of white space at the top, and I have to scroll to see all the answer choices. What will it look like on the actual test? Does the white space reduce a bit? If it doesn't, can I use F11 to reduce the extra clutter? I take my official test this week remotely due to an accommodation. My screen laptop screen is small-ish, and I'm nervous I won't be able to see all the text as well as I can in the 7 Sage platform. Help!
It looks like you took full PTs two days in a row. That can burn you out.